After-sales service commitment

Quality sustains our existence, technology drives our growth. We at Tianyu have always been committed to delivering satisfactory products and ensuring excellent service that meets customer needs. Our relentless pursuit of market dominance through quality excellence and customer trust through reputation-building drives us to spare no effort in providing users with high-quality products and exceptional services.

National Service Hotline: 0534-5678900 | Parts Sales Hotline: 0534-7915539 | Technical Support Hotline: 0534-7915539

■ Free training for equipment operators and maintenance personnel

■ For large products that need installation and debugging, the company will send personnel to provide on-site technical guidance

■ The product shall implement the "three guarantees" service within six months from the date of factory delivery

■ User quality feedback, 24-hour service hotline, and satisfactory response

■ When the products sold in China have faults, the technical staff of the company will solve the on-site problems through online guidance. If it is really unable to be solved, the maintenance personnel will be sent to the site for service after receiving feedback

■ After the expiration of the warranty period, we are responsible for providing high quality and cheap spare parts in time to ensure the normal operation of construction units

■ Establish user sales files